What you should know
For treatment by private doctors (Wahlärztinnen and Wahlärzte), the health insurer usually reimburses 80% of the amount it would have paid a contracted doctor (Vertragsarzt). Similar rules apply to therapies, medical aids and appliances.
You can submit online via meineSV or your health insurer's app, or by post. If information is missing from the invoice, reimbursement is delayed.
How we help you
- Checking invoices for completeness
- Online submission via meineSV or the ÖGK app
- Submission by post with the appropriate form
- Applications for therapies, medical aids and transport
- Following up on outstanding reimbursements
The documents you need
Please bring the following documents, if you have them. If something is missing, we will find a solution together.
- Invoice with diagnosis and services
- Proof of payment
- Doctor's prescription (for therapies and medical aids)
- Social security number and bank details
Good to know
- Do not collect bills for too long – submit them promptly.
- Some services need approval before treatment begins.
Cost reimbursement: help in Baden, Vienna and all of Austria
Do you live in Baden, Bad Vöslau, Traiskirchen, Mödling or the Baden district? Then you are welcome to visit our accessible office at Wiener Straße 80 – where we will calmly go through your “Cost reimbursement” matter together.
For customers from Vienna and the rest of Austria, we also offer our support by phone or online. You can find out more about our in-person service on the page Formularservice Baden.
Frequently asked questions about Cost reimbursement
How much do I get back for a private doctor?
Usually 80% of the health insurance tariff – not 80% of the bill. How much that is in euros depends on the service.
Can I submit bills online?
Yes, for example via meineSV with ID Austria. We show you how it works, or help you submit by post.
What if the insurer refuses reimbursement?
We look at the letter together and explain it. For legal steps, we refer you to the Arbeiterkammer (Chamber of Labour) or a legal advice service.
We provide practical support with filling in and submitting forms based on the information you give us. We do not provide legal or tax advice and cannot guarantee approval – the decision is made by the responsible authority.